To add another pet to your account, follow these instructions:
You can also use the Fetch app as an alternative to the website for adding a new pet.
Enter the same email address you use for your existing account
When prompted, enter your account password- Navigate to the 'Account' section
Click on the "+Add another pet" option
Follow the prompts to enter your new pet’s details, such as name, breed, sex, weight, and date of birth
Generate a quote and proceed to set up the policy for your new pet
Adding a New Pet by Contacting Customer Support
If you prefer assistance, you can contact Fetch’s licensed Pet Advisors:
Phone Support: Call 1-866-984-14 during business hours (9 AM–6 PM EST, Monday–Friday).
Live Chat: Use the live chat feature on the Fetch website during business hours to get help with adding a new pet.
Special Cases
Premium Pricing
Each pet’s policy is priced individually based on factors such as age, breed, and location. Fetch does not offer multi-pet discounts, meaning the cost of insuring a second pet will not be reduced simply because you already have an existing policy. This applies universally, including in states like Florida, where regulations prohibit such discounts.
Reinstating a Policy
If your policy has lapsed, you must reinstate it before adding a new pet. Contact Fetch customer support to complete this process.
Applying Discounts
When adding a new pet, mention any applicable discounts (e.g., CF1 discount) during the signup process to ensure they are applied to the new policy. Fetch does not offer multi-pet discounts, but employer-based discounts may apply if you qualify. Discounts can only be applied at the start of a policy, during renewal, or within 30 days of starting or renewing the policy.
FAQs
Can I replace an existing pet with a new one on my policy?
No, you cannot replace an existing pet on your policy. Instead, you must start a new policy for the new pet by following the steps outlined above.
What if I encounter issues with the app?
If you are unable to add a pet via the app, use the website or contact customer support for assistance.
Why is my first bill higher than expected?
When you add a new pet to your policy, a one-time administrative fee is included in the first bill. This fee covers the processing and storage of medical records submitted for the new policy. As a result, your first charge may be higher than the quoted monthly premium. Subsequent monthly payments will reflect the quoted premium, plus any selected add-ons.
How can I get a quote for a second pet?
Fetch does not provide quotes via email or live chat. To get a quote for adding a second pet, you can use the online quote tool available on the Fetch website or call a licensed Pet Advisor to obtain a quote by phone.
From there, you’ll be able to get a quote for your additional pet and enroll them in Fetch. They’ll have their own policy under your existing account along with your other pets’ policies.
Make sure to have your pet’s details ready, such as name, breed, sex, weight, and date of birth, to streamline the process.
PLEASE NOTE: It’s very important to use the same email address you use for your existing account. If you don’t, you’ll have trouble logging in to see your new policy.
This ensures all your policies are grouped together under the same account.