To add another pet to your account, follow these instructions:
You can also use the Fetch app as an alternative to the website for adding a new pet.
Enter the same email address you use for your existing account
When prompted, enter your account password- Navigate to the 'Account' section
Click on the "+Add another pet" option
Follow the prompts to enter your new pet’s details, such as name, breed, sex, weight, and date of birth
Generate a quote and proceed to set up the policy for your new pet
Adding a New Pet by Contacting Customer Support
If you prefer assistance, you can contact Fetch’s licensed Pet Advisors:
Phone Support: Call 1-866-984-14 during business hours (9 AM–6 PM EST, Monday–Friday).
Live Chat: Use the live chat feature on the Fetch website during business hours to get help with adding a new pet.
Special Cases
Reinstating a Policy
If your policy has lapsed, you must reinstate it before adding a new pet. Contact Fetch customer support to complete this process.
Applying Discounts
When adding a new pet, mention any applicable discounts (e.g., CF1 discount) during the signup process to ensure they are applied to the new policy.
FAQs
Can I replace an existing pet with a new one on my policy?
No, you cannot replace an existing pet on your policy. Instead, you must start a new policy for the new pet by following the steps outlined above.
What if I encounter issues with the app?
If you are unable to add a pet via the app, use the website or contact customer support for assistance.
From there, you’ll be able to get a quote for your additional pet and enroll them in Fetch. They’ll have their own policy under your existing account along with your other pets’ policies.
Make sure to have your pet’s details ready, such as name, breed, sex, weight, and date of birth, to streamline the process.
PLEASE NOTE: It’s very important to use the same email address you use for your existing account. If you don’t, you’ll have trouble logging in to see your new policy.
This ensures all your policies are grouped together under the same account.