Member Help
Find answers to most commonly asked questions.
By Fetch1 author29 articles
- How do I find my billing info?
- How do I add a new pet?
- How do I clear the cookies/cache?Not sure how to clear your cookies and cache?
- How long will it take for my claim to be paid?
- How do I submit missing documents for my claim?
- How do I see the details of a closed claim?
- How do I find the status of my claim?
- How do I submit a new claim?
- How will I be reimbursed for my claim?
- Do you cover prescription food?
- How do I update my payment method?
- Can I keep my current vet?Curious about Vet Networks?
- How long is the waiting period?
- Login HelpHaving trouble logging into your account? Here are a few ways to fix the issue.
- Billing & PaymentsGet answers to questions on updating your payment method, how you’ll be reimbursed, and more.
- ClaimsInfo on how to submit a claim, add missing documents, check claim status and more
- After Buying a PolicyHere are the most important things to do after signing up for Fetch.
- Medical Records & InvoicesWhat you need to do with your pet’s records and vet’s invoices to make sure your claims get paid quickly
- Policy & CoverageGet answers to the most commonly asked questions about our coverage
- What are considered Pre-existing Conditions & Wellness?Read up on the definition of ‘pre-existing’ and ‘routine care’ and how they affect what’s covered
- Troubleshooting
- How do I upload my pet's medical history?
- Telehealth CoverageHere’s everything you need to know about your coverage for treatment via telehealth.
- Behavioral CoverageHere’s everything you need to know about your coverage for behavioral disorders.
- Vacation Cancellation ClaimsHere’s everything you need to know about your coverage for vacation cancellation.
- Boarding Fees ClaimsHere’s everything you need to know about your coverage for boarding fees.
- Advertising & Reward ClaimsHere’s everything you need to know about your coverage for advertising and reward.
- Loss Due to Theft or Straying ClaimsHere’s everything you need to know about your coverage for loss due to theft or straying.
- Death From Injury or Illness ClaimsHere’s everything you need to know about your coverage for death from injury or illness.