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Member Help
Find answers to most commonly asked questions.
By Fetch1 author27 articles
How do I find my billing info?
How do I add a new pet?
How do I clear the cookies/cache?
How long will it take for my claim to be paid?
How do I submit missing documents for my claim?
How do I see the details of a closed claim?
How do I find the status of my claim?
How do I submit a new claim?
What do I do if my credit card was lost or stolen?
How will I be reimbursed for my claim?
Do you cover prescription food?
How do I update my payment method?
Can I keep my current vet?
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What are considered Pre-existing Conditions & Wellness?
Troubleshooting
How do I upload my pet's medical history?