Member Help
Find answers to most commonly asked questions.
How do I find my billing info?
How do I add a new pet?
How do I clear the cookies/cache?Not sure how to clear your cookies and cache?
How long will it take for my claim to be paid?
How do I submit missing documents for my claim?
How do I see the details of a closed claim?
How do I find the status of my claim?
How do I submit a new claim?
How will I be reimbursed for my claim?
Do you cover prescription food?
How do I update my payment method?
Can I keep my current vet?Curious about Vet Networks?
How long is the waiting period?
Login HelpHaving trouble logging into your account? Here are a few ways to fix the issue.
Billing & PaymentsGet answers to questions on updating your payment method, how you’ll be reimbursed, and more.
ClaimsInfo on how to submit a claim, add missing documents, check claim status and more
After Buying a PolicyHere are the most important things to do after signing up for Fetch.
Medical Records & InvoicesWhat you need to do with your pet’s records and vet’s invoices to make sure your claims get paid quickly
Policy & CoverageGet answers to the most commonly asked questions about our coverage
What are considered Pre-existing Conditions & Wellness?Read up on the definition of ‘pre-existing’ and ‘routine care’ and how they affect what’s covered
Troubleshooting
How do I upload my pet's medical history?
Telehealth CoverageHere’s everything you need to know about your coverage for treatment via telehealth.
Behavioral CoverageHere’s everything you need to know about your coverage for behavioral disorders.
Vacation Cancellation ClaimsHere’s everything you need to know about your coverage for vacation cancellation.
Boarding Fees ClaimsHere’s everything you need to know about your coverage for boarding fees.
Advertising & Reward ClaimsHere’s everything you need to know about your coverage for advertising and reward.
Loss Due to Theft or Straying ClaimsHere’s everything you need to know about your coverage for loss due to theft or straying.
Death From Injury or Illness ClaimsHere’s everything you need to know about your coverage for death from injury or illness.