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How do I find my billing info?

How do I update my payment method?

How can I change the date of payment?

When do payments process?

How will I be reimbursed for my claim?

What do I do if I’m having trouble adding my debit card?

What do I do if my credit card was lost or stolen?

Here’s how to find your billing info:

From there, you can manage your payment method, manage your preferred reimbursement method, and see your payment history and policy details.

To update your payment method, make sure you’re logged into your account, then:

From there, you’ll be able to change your payment method.

To change your payment date or pay plan, you’ll need to contact one of our agents. Live chat is available Monday through Friday 8:00am to 8:00pm ET and Saturdays from 10:00am to 6:30pm ET.

Payments can take up to 48 hours to process, so don’t worry if you haven’t seen your payment posted yet.

You’ll be paid back via check by default, but direct deposit gets you reimbursed back 5-10 days faster. Payments are secure, and there are no hidden fees.

To add direct deposit, grab your debit card and make sure you’re logged into your account. Then follow these steps:

If you're in Canada and want to set up direct deposit, please enter your debit card’s expiration date and CVV code and put your postal code in the zip code field.

If the debit card you’re trying to add is linked to a joint account, make sure you’re entering the primary account holder’s information (date of birth, SSN, etc.)

If your card was lost or stolen, please call us at 1.866.467.3875 to make sure your policy doesn't get cancelled while you wait for your new card to arrive. We’re available Monday through Friday 9:00am to 6:00pm.