How to submit a claim, add missing documents, check claim status, and more.

Submitting a claim through your online account is the best way to get paid back fast. Here’s how to do it.

Start by making sure you have your paid invoice and your pet’s medical records. (You can find more details on the required documents here.)

Then, make sure you’re logged into your account and follow these steps:

To check the status of a claim, follow these steps:

Claims are typically processed within 15 days from when we receive all of your documents. We'll send you email updates as we work through processing your claim, and we’ll let you know if we need more information.

You can find the details of all your past claims in your account on your desktop computer. (This feature is not available in your mobile app yet, but it will be very soon.)

Here’s how to see your closed claims:

If you're missing documents for a claim, you should have an email with information on exactly what we need. Here’s how to submit missing your medical records or invoice(s):

Claims can take up to 30 days to review. Once a claim is approved, the payment will be processed in 1-2 business days. We’ll let you know when it’s been sent.

If you have direct deposit set up, it usually takes 2-5 business days for your bank to process a payment. If you don’t, expect to receive a check in a few weeks.

We offer two methods of reimbursement: direct deposit and check. You’ll be paid back via check by default, but direct deposit gets you paid back 5-10 days faster. Payments are secure, and there are no hidden fees.

To set up direct deposit, grab your debit card and make sure you’re logged into your account. Then follow these steps:

If you're in Canada and want to set up direct deposit, please enter your debit card’s expiration date and CVV code and put your postal code in the zip code field.