Upload your pet's medical history
What to upload:
Please submit detailed medical records from the 12 months before you signed up for Fetch. Your vet may refer to these as SOAP notes.
Have you had your pet for less than 1 year?
Please submit medical records from all of your vet visits before you signed up.
Haven’t visited the vet in the year prior to signing up?
Please visit the vet as soon as possible, and submit your medical records.
To add your pet’s medical history, either click here or follow the instructions below:
Go to Account
Go to Add medical records
Set up direct deposit
You’ll be paid back via check by default for approved claims, but direct deposit gets you paid back 5-10 days faster. Payments are secure, and there are no hidden fees.
To set up direct deposit, either follow the navigation instructions below or click here:
Go to Account
Go to Payment Info
Go to Preferred Reimbursement Method
If you don’t set up direct deposit, you’ll be paid back via paper check & charged a $3 fee by default.
Remember that there’s a 15-day waiting period
Just like with other providers, there's a waiting period before new policyholders can submit a claim. Our waiting period is 15 days for injuries and illnesses, and a six month exclusionary period for hip and knee issues.