You need two things to submit a claim: your pet’s medical records and any invoices tied to your claim. Here’s a quick breakdown of each document and how to get them, so your submission process is smooth and easy.
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What to upload:
Please submit detailed medical records from the 12 months before you signed up for Fetch. Your vet may refer to these as SOAP notes.

Have you had your pet for less than 1 year?
Please submit medical records from all of your vet visits before you signed up.
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Haven’t visited the vet in the year prior to signing up?
Please visit the vet as soon as possible, and submit your medical records.
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Below is a sample of what medical records look like:

Invoices
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Your invoice is an itemized bill from your vet that shows proof of payment. It confirms the services and products you were charged during the vet visit tied to your claim — the respective costs should appear next to each item. The invoice must show a zero balance or that it was paid in full for us to accept it.
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Below is a sample of invoices provided for Fetch claims.

If you’re missing any documents such as a medical record, vet notes or the itemized invoice, you’ll receive an email from us requesting the necessary information which you’ll need to supply in order for us to process the claim. This can sometimes delay assessment of your claim.

Once your claim is submitted with all of the necessary documents, an adjuster will review and process your claim in up to 30 days from the date of submission.