Fetch Pet Insurance

To check the status of a claim, follow these steps:

Make sure you’re logged into your account

Click on an individual claim to see full details

1. Make sure you’re logged into your account
2. Go to Claims
3. Click on an individual claim to see full details

Claims are typically processed within 15 days. We'll send you email updates as we work through processing your claim, and we’ll let you know if we need more information. You can also monitor the progress of your claim in your account portal.

If you encounter issues with submitting a claim or it doesn’t appear in your account, follow these steps:

Resubmit the Claim: Ensure all required documents are included.

Update the App: If using the mobile app, delete and reinstall it to ensure you have the latest version.

Clear Browser Cache: If using a web browser, clear your cache and cookies or try a different browser. These steps address common technical issues and ensure your claim is successfully submitted and visible in your account.

1. Resubmit the Claim: Ensure all required documents are included.
2. Update the App: If using the mobile app, delete and reinstall it to ensure you have the latest version.
3. Clear Browser Cache: If using a web browser, clear your cache and cookies or try a different browser. These steps address common technical issues and ensure your claim is successfully submitted and visible in your account.

For further assistance, you can contact Fetch Pet Insurance via email or live chat. Live chat is available on the Fetch website during business hours: Monday-Friday, 9:00 AM-8:00 PM EST, and Saturday, 9:00 AM-6:00 PM EST. By following these steps and utilizing the Fetch account portal, you can efficiently manage your claims and resolve any issues that arise.

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How do I find the status of my claim?

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