Resetting or creating your password

Reset Password button is grayed out

Resetting or creating your password

To reset your password (or create one if you don’t have a password yet), go to the login screen, then:

Go to Forgot your password or don’t have one yet?
Enter your email address
Check your inbox for a password reset email

Not receiving password reset link

Don’t see the password reset email? Check your spam folder for emails from [email protected]. The subject line will be “Password Verification Details.”

Still don’t see the email? Add [email protected] to your contacts to make sure our emails don’t go to spam, then follow these steps:

Go back to the login screen
Go to Forgot your password or don’t have one yet?
Make sure you enter the email address associated with your account
Check your inbox for a password reset email

Error when attempting to reset your password

There are two errors you might be running into when you try to reset your password:

Error message when you click the Reset Password Button

Reset Password button is grayed out

If the button to reset your password is gray and can’t be clicked, it means your new password needs to be stronger to keep your account safe.

Once you make your password stronger, you’ll be able to click the Reset Password button.

Error message when you click the Reset Password button

If you get a red error message that says your request can’t be completed, the problem is specific to your device or browser. Here’s how to fix it:

Search your inbox for any emails from Fetch with the subject line “Password Verification Details”
Delete those emails from your inbox
Clear the cookies and cache from your device or browser
Go back to the login screen
Follow the steps given above to reset your password

Not sure how to clear your cookies and cache? Select your device or browser below to get instructions:

Error Message when submitting a claim

If your claim is not submitting properly, please make sure that you have filled in all boxes & uploaded at least an invoice.

If these are all filled & uploaded & the error persists, you need to clear the cookies and cache.

Not sure how to clear your cookies and cache? Select your device or browser below to get instructions:

Error message when trying to log in

If you get a red error message when you try to sign in, the problem is specific to your device or browser. Here’s how to fix it:

If you’re using the app on your iOS or Android device:

Delete the app to clear the error-related data
Go to the App Store or Google Play Store and reinstall the app

The next time you open the app and go to log in, the error message will be gone.

If you’re trying to log into your account from the browser on your phone or computer, you need to clear the cookies and cache.

Not sure how to clear your cookies and cache? Select your device or browser below to get instructions: